Email:ryker@evosyncs.com

Warranty

Warranty Policy

Part 1: Objects & Timeliness

Objects:

  • All original new, pulled, refurbished, and OEM (Made in China) Products, except for chips (including CPU, GPU, SOUTH/NORTH BRIDGE, etc.)

Timeliness:

  • Within 90 days from the date of receipt.

Part 2: Refund & Exchange

Refund

  • Option 1: Full refund. Upon receiving the returned products, we will issue a full refund. You will need to make your own arrangements to send the item back to us at your cost.
  • Option 2: Partial Compensation (Recommended). If you prefer not to return the items and want a quicker resolution, you can opt for partial compensation. Please see Part 3 for details.

Exchange

  • Option 1: With next order. Upon receiving the returned products, we will include the replacement item with your next order at no extra cost.
  • Option 2: With 3 days. Upon receiving the returned products, we will send the replacement item usually via China Post within 3 working days at no extra cost. The delivery time is approximately 30 days.

Part 3: Compensation & Exclusions

Compensation

  • OEM Product: 20% of the selling price.
  • Original Refurbished: 25% of the selling price.
  • Original Pulled: 25% of the selling price.
  • Original New: 30% of the selling price.

Exclusions

  • Products not belonging to EvoSyncs.
  • Products out of the warranty period.
  • Damage due to incorrect installation or unauthorized disassembly.
  • Loss of instruction brochures, packages, accessories, or gifts.
  • Opened sealing products or broken adhesive tapes/seals (except for quality issues).

Part 4: After-sales Process

Describe the Issue

  • Provide a detailed description of the problem you encountered.
  • Non-Human Factors: Quality problems or damage in transit etc. (covered).
  • Human Factors: Improper operation, misuse, abuse, or neglect etc. (excluded).

Proof of the Problem

  • Provide pictures or videos demonstrating the defect so we can assist you more effectively.

This information will help us analyze and resolve your issue more efficiently. Thank you for your cooperation. For more information, please contact our sales team. Thank you.

Note: EvoSyncs reserve the right to interpret the terms of the policy.