EvoSyncs Custom Policy

Introduction

Welcome to EvoSyncs, an innovative company dedicated to providing high-quality video game accessories to gamers worldwide. Our extensive product range includes gaming accessories, mobile games, and drones. We are committed to delivering exceptional customer service and ensuring a seamless shopping experience. Please review our custom policy outlined below.

Product Quality

At EvoSyncs, we prioritize quality and innovation. Each product is subjected to rigorous quality control measures to meet our high standards. If you encounter any issues with our products, please contact our customer service team for prompt assistance.

Custom Orders

We offer customization options for select gaming accessories to meet the unique needs of our customers. Custom orders are subject to the following terms:

• Customization Requests: All customization requests must be submitted in writing, detailing the specific requirements. Please provide comprehensive information to ensure accurate fulfillment.
• Processing Time: Custom orders may require additional processing time. We will provide an estimated delivery date upon order confirmation.
• Payment: A non-refundable deposit of 50% is required for all custom orders. The remaining balance is due upon completion and prior to shipment.
• Approval: We will provide design proofs for your approval before proceeding with production. Please review these proofs carefully, as changes after approval may incur additional charges.

Shipping and Delivery

• Domestic Shipping: We offer various shipping options to meet your needs. Shipping times and costs will vary based on the chosen method and destination.
• International Shipping: We ship internationally to select countries. Please note that international orders may be subject to additional customs fees and import duties, which are the responsibility of the customer.
• Delivery Time: Estimated delivery times are provided at the time of order and may vary based on the destination and shipping method chosen.

Returns and Exchanges

• Eligibility: Returns and exchanges are accepted within 30 days of purchase, provided the item is in its original condition and packaging. Custom orders are not eligible for returns or exchanges unless there is a defect in materials or workmanship.
• Process: To initiate a return or exchange, please contact our customer service team with your order details. We will provide instructions for returning the item.
• Refunds: Refunds will be processed within 7-10 business days upon receipt and inspection of the returned item. The original shipping cost is non-refundable.

Warranty

We offer a limited warranty on our products to cover defects in materials and workmanship. The warranty period varies by product and will be specified at the time of purchase. Please retain your receipt as proof of purchase.

Contact Us

For any questions or concerns regarding our custom policy, please reach out to our customer service team. We are here to assist you and ensure a positive shopping experience.

Thank you for choosing EvoSyncs for your gaming accessory needs. We appreciate your business and look forward to serving you.